Strong specialty coffee and standout barista service (notably Fadh) draw regulars, but the outlet struggles with basic upkeep and reliability. Staff vary sharply in friendliness and competence; order times occasionally miss their promise, and technical issues with promotion redemptions frustrate first-time buyers.
Take Ten draws families and friends with a polished setting and solid comfort food at fair prices. But consistency slips: some meals arrive overcooked or spoilt, staff warmth is hit or miss, and the pet-friendly label doesn't always hold. The real strength is the space itself.
The coffee stands out for its balance and smoothness, brewed by staff who genuinely care about the experience. Reviewers consistently mention the calm interior, ample seating, and team members by name-Izral, Khairul, Arif-who go out of their way to make visits feel special. Service moves quickly most days, though one reviewer noted slower peak-hour waits. The space has hard surfaces that amplify noise when busy. A menu pricing issue surfaced but was resolved generously by a staff member. For specialty coffee seekers wanting quality drinks and a welcoming vibe, this branch delivers.
Most visits here produce friction with staff who ignore customers or speak curtly, even during quiet periods. The few who praise the matcha taste note it's overshadowed by unfriendly interactions, missing supplies, and orders that sit unfinished for long stretches. Product quality fluctuates: matcha drinks have impressed some, but milk tea is criticized as overly sweet, and stock gaps (milk, boba availability) force repeat trips to nothing. Professionalism lapses across multiple shifts suggests a staffing or culture issue rather than one bad day.
Last updated 2026-08-10
