Good coffee and desserts draw regulars, backed by friendly baristas who make espresso-based drinks well and staff like Aleeya who stand out for genuine warmth. But recent visits reveal a split personality: some counters greet with smiles and pace orders smoothly, while others feel cold and unprepared, with missed items, hour-long waits, and stock chaos that leaves customers frustrated.
Their tea and cakes (tiramisu especially) earn consistent praise. The Bandar Puchong Jaya and IOI Puchong outlets feel welcoming when staffing clicks, but shortfalls in training and morning readiness create friction. Arrive mid-morning or afternoon if timing matters to you.
Recent shift: In the last two months, two one-star reviews cite serious counter service lapses and operational chaos (hour-long waits, order mix-ups, missing stock), contrasting sharply with five-star ratings for product quality. This suggests management struggles with consistency and morning operations.
Swiss rolls earn genuine praise for their delicate texture and balanced sweetness, with reviewers noting the care in sourcing beans and crafting desserts. Service and coffee execution undercut the experience: staff attention lapses, temperatures fall short, and stock delays frustrate queues despite advance timing signals.
Jipinhe wins consistent praise for friendly service, tasty food, and reasonable prices. The clean space, knowledgeable staff, and recent expansion into customized hot pots keep customers returning.
Staff friendliness and affordable coffee draw regulars, but this IOI Mall outlet struggles with consistency. Order remarks get ignored on multiple visits unless a specific attentive team member is present, and tables and bins often go uncleaned during busy periods. Reviewers note the Mid Valley and Sunway branches handle orders better, suggesting a training issue specific to this location.
Last updated 2026-07-06
