Most visitors rave about Matcha, Coffee & Crumbs for its signature Japanese matcha lattes (Morihan brand praised for smoothness and lack of bitterness) and unexpectedly excellent coffee at fair prices, made to precise measurements. The owner stands out for personal engagement, patiently handling orders and sharing matcha-making knowledge with customers who linger.
A few orders came out inconsistent or disappointing, and parking requires walking 50 metres from the Hero Supermarket lot. Atmosphere splits between busy service and quiet reading, with background music and small tables creating a welcoming, unhurried vibe that keeps people returning.
Regulars prize the authentic Sarawak laksa and affordable breakfast here, with some praising genuinely warm hospitality. However, recent visits reveal sharp tension: the owner enforces strict table turnover and seating rules even when the cafe is mostly empty, and staff report disrespectful treatment from management. Service swings wildly between attentive and dismissive.
Two years of reviews paint a messy picture: coffee quality varies from decent to oversweetened, but cleanliness issues and staff rudeness dominate complaints. One standout barista, Tan, drew praise for genuine service, yet others reported dismissive attitudes and inconsistent hours that leave customers turned away near closing time.
Most visits here produce friction with staff who ignore customers or speak curtly, even during quiet periods. The few who praise the matcha taste note it's overshadowed by unfriendly interactions, missing supplies, and orders that sit unfinished for long stretches. Product quality fluctuates: matcha drinks have impressed some, but milk tea is criticized as overly sweet, and stock gaps (milk, boba availability) force repeat trips to nothing. Professionalism lapses across multiple shifts suggests a staffing or culture issue rather than one bad day.
Last updated 2026-08-10
