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Gigi Coffee IOI Mall Puchong

Updated 2026-08-10 · 2,300 reviewed · 212 listed · Scored from 72 Google reviews · How we rank ›

3.8(72) 60 composite score See reviews on Google ✓ Google-verified Publishes prices
Specialty Coffee
Gigi Coffee IOI Mall Puchong
Service
Specialty Coffee
Reviews
72

What recent reviews say

Gigi Coffee draws loyal customers for its specialty drinks and warm staff like Lyana, Irdina, and Ananthi, who consistently receive praise for friendliness and effort. The venue itself is clean and comfortable. However, the outlet struggles with severe staffing shortages that push wait times beyond an hour, counter closures during breaks, and repeated late openings despite published hours. Packaging integrity for delivery orders also needs attention.

Order reliability remains inconsistent. The app cancels orders without notice, provides no real-time status updates, and the counter sometimes closes mid-service. Management's failure to staff adequately, especially on busy holidays and weekends, has frustrated many repeat visitors who respect individual staff members but question operational decisions.

Praised for
  • friendly, named staff members
  • quality coffee drinks
  • fast service when staffed properly
  • cozy, clean venue
Watch-outs
  • chronic understaffing and long wait times
  • counter closures during breaks
  • app order cancellations and no live order status
  • inconsistent opening times vs. listed hours
  • loose cup sealing leading to spillage during delivery
friendly-staffgood-coffee-qualitylong-wait-timesslow-serviceinconsistent-quality
Best for: Customers prioritizing drink quality and staff warmth who visit during peak staffing hours.
Think twice if: Avoid busy holidays, weekends, and meal times unless you can wait an hour. Check opening status before visiting.

Strengths

  • Named baristas known for politeness and genuine engagement
  • drink quality consistently praised for balance and flavour
  • clean, comfortable seating area

Worth knowing

  • Named baristas praised across multiple reviews: Lyana, Irdina, Ananthi, Aleeya, L, Edison
  • wait times repeatedly logged at 30 minutes to 1 hour 20 minutes during peak periods
  • single staff member covering orders during documented holiday and weekend periods
  • app order cancellations without explanation; no live order progress display on-site
  • repeated late openings (e.g. opened 2:40 pm despite 12:00 noon published opening); closure during staff breaks with no coverage
  • delivery cup sealing issues cited twice, linked to spillage en route

What reviews say by service

Specialty Coffee
Espresso-based drinks praised for balance and flavour; ice blended mocha especially loved. Inconsistent order fulfilment and extreme wait times undermine experience.

How it compares

  • Rated 3.8 against a 4.39 average across the 181 specialty coffee businesses listed here.
  • Has more Google reviews than 43% of the businesses in this directory.

How we scored this

How We Score
Star rating 31
Review volume 81
Review recency 100
Review sentiment 45
Profile completeness 75
Verification 30

Rating breakdown

5
44
4
5
3
3
2
3
1
17

Common questions

What are the opening hours?
Published as 7 days a week, but multiple reviews report closures and late openings. Contact the outlet directly before visiting.
Can I order through the app?
Yes, but recent reviews show app orders get cancelled without notice and lack real-time status updates. Wait times show as 30 minutes to over an hour during peak periods.
Is the outlet halal?
Yes, JAKIM Halal Certified, as stated on their website.
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Tealive • IOI Mall Puchong
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Most visits here end in frustration. Reviewers describe staff who ignore waiting customers, prioritize newer arrivals, or respond with irritation to simple questions. Drinks arrive quickly and taste good when made right, but the experience depends entirely on which staff member serves you. A handful praise individual workers like Izzati or Siti as genuinely helpful, and one customer got a free snack with their perfect smoothie. The overwhelming pattern, though, is dismissive service and orders made wrong. Regular complaints span years: staff staring or making comments, not calling numbers when drinks are ready, throwing straws instead of handing them over, and faces that look "sour" or angry. Recent 1-star reviews suggest the problem has not improved. Specialty coffee shops nearby average 4.4 stars; this location sits at 2.9.

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Last updated 2026-08-10