Tealive • IOI Mall Puchong
Staff conduct is the main obstacle here. Some reviewers recall fast drinks and individual team members by name (Izzati, Siti), yet the overwhelming majority describe wait times, order errors, and rudeness. One customer waited so long the order was forgotten; another had both drinks made wrong. The receipt number system appears unused for calling out ready orders. Even when polite, customers report staff ignoring them or handling items carelessly (throwing straws, crumbled cup tops). The disconnect shows in the reviews: five-star praise focuses on rare glimpses of kindness and drink taste, but one-star complaints span years and repeat the same pattern. Poor order accuracy and staff choosing to serve later arrivals first suggest workload or indifference rather than skill gaps. Service recovery appears minimal.
