Tealive • IOI Mall Puchong
Most visits here end in frustration. Reviewers describe staff who ignore waiting customers, prioritize newer arrivals, or respond with irritation to simple questions. Drinks arrive quickly and taste good when made right, but the experience depends entirely on which staff member serves you. A handful praise individual workers like Izzati or Siti as genuinely helpful, and one customer got a free snack with their perfect smoothie. The overwhelming pattern, though, is dismissive service and orders made wrong. Regular complaints span years: staff staring or making comments, not calling numbers when drinks are ready, throwing straws instead of handing them over, and faces that look "sour" or angry. Recent 1-star reviews suggest the problem has not improved. Specialty coffee shops nearby average 4.4 stars; this location sits at 2.9.
