Staff conduct is the main obstacle here. Some reviewers recall fast drinks and individual team members by name (Izzati, Siti), yet the overwhelming majority describe wait times, order errors, and rudeness. One customer waited so long the order was forgotten; another had both drinks made wrong. The receipt number system appears unused for calling out ready orders. Even when polite, customers report staff ignoring them or handling items carelessly (throwing straws, crumbled cup tops).
The disconnect shows in the reviews: five-star praise focuses on rare glimpses of kindness and drink taste, but one-star complaints span years and repeat the same pattern. Poor order accuracy and staff choosing to serve later arrivals first suggest workload or indifference rather than skill gaps. Service recovery appears minimal.
Most visits deliver solid char siew rice and noodle dishes with a warm welcome, though a few recent trips have hit rough patches. Some reviewers report longer waits, quality swings in noodle texture, and portions that feel smaller than opening-day generosity, which has shaken confidence in the value.
Limited review history across eight years makes a clear picture hard to draw. The two ratings hint at a casual spot for fries and coffee in IOI Mall, though evidence of specialty coffee focus is thin.
Staff friendliness and affordable coffee draw regulars, but this IOI Mall outlet struggles with consistency. Order remarks get ignored on multiple visits unless a specific attentive team member is present, and tables and bins often go uncleaned during busy periods. Reviewers note the Mid Valley and Sunway branches handle orders better, suggesting a training issue specific to this location.
Last updated 2026-07-06
