Most visits result in friction with staff who ignore customers, work slowly, or show no patience during busy periods. Drinks arrive wrong, overly sweet, or missing paid-for items like mousse or pearls; management has not addressed the pattern despite repeated complaints.
Recent shift: Staff and service issues have been reported consistently for over a year with no visible improvement; the pattern suggests a management or staffing problem rather than an isolated incident.
Most visitors praise the chicken chop, pasta, and desserts-served in hearty portions by welcoming staff-plus the casual gaming and board game setup. One complaint flags inconsistent cooking (soggy fries, oily fried items, bland satay) and unclear value at the price point, though the majority experience strong food quality and fast service.
Half of reviewers rate this place five stars, praising friendly staff like Masrita and Siti Aida, plus decent salads and cakes. But a quarter give it one or two stars citing slow service (waits up to 2 hours), stale or badly tasting cakes, and unprofessional staff - including one report of a supervisor scolding an employee in front of customers. Food inconsistency and order fulfilment are the main pain points.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-08-10
