Puchong Cafe
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Secret Recipe

Updated 2026-08-10 · 2,300 reviewed · 212 listed · Scored from 228 Google reviews · How we rank ›

3.7(228) 63 composite score See reviews on Google moderate
Study & Laptop-Friendly CafeSpecialty Coffee
Secret Recipe
Price
moderate
Services
Study & Laptop-Friendly Cafe, Specialty Coffee
Reviews
228

What recent reviews say

Half of reviewers rate this place five stars, praising friendly staff like Masrita and Siti Aida, plus decent salads and cakes. But a quarter give it one or two stars citing slow service (waits up to 2 hours), stale or badly tasting cakes, and unprofessional staff - including one report of a supervisor scolding an employee in front of customers. Food inconsistency and order fulfilment are the main pain points.

Praised for
  • friendly, named staff (Maizatul, Siti Aida, Masrita)
  • food quality when fresh (salads, cakes praised)
  • good atmosphere and facilities (lift, toilets, seating upstairs)
  • helpful service when attentive
Watch-outs
  • slow service and long wait times (2 hours reported)
  • inconsistent food quality and taste (stale cakes, lacking flavour)
  • unprofessional staff conduct and poor leadership
  • orders cancelled without calling customer
  • incomplete orders and missing items
friendly-staffslow-serviceinconsistent-qualitylong-wait-times
Best for: people ordering cakes ahead or for quick salads, not dining during peak family hours
Think twice if: you need reliable service speed, consistent cake quality, or a quiet atmosphere. Wait times and staff inconsistency are real risks.

Strengths

  • personally attentive staff when service runs smoothly
  • fresh salads and pastries consistently praised
  • accessible design with lift and upstairs seating
  • online cake delivery available

Worth knowing

  • Staff named Maizatul, Siti Aida, and Masrita noted for warmth and helpfulness in recent reviews
  • Cake Indulgence described as stale and smelling bad in one complaint
  • Juicy Scissor Chicken Salad specifically praised
  • One customer reported 2-hour wait for food despite early booking
  • Orders reportedly cancelled without advance notice to customer
  • Lift and toilet facilities provided on premises

What reviews say by service

Specialty Coffee
Ipoh coffee ice ordered but no specific praise or complaint on coffee quality alone
Study & Laptop-Friendly Cafe
Facilities exist (lift, upstairs seating, toilets) but noise from families and slow service undermine focus time

How it compares

  • Rated 3.7 against a 4.36 average across the 65 study & laptop-friendly cafe businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

How we scored this

How We Score
Star rating 18
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
118
4
32
3
21
2
7
1
50

Common questions

Is there parking or access for people with mobility issues?
The business provides a lift and upstairs seating at level 1, plus toilets and wash facilities on premises.
How long does a takeaway order usually take?
One reviewer reported an extremely slow wait for a single slice of cake; another waited 2 hours despite early booking. Speed is inconsistent.
Can I order custom cakes online?
Their website states they offer custom cakes and online cake delivery, though specific order timelines are not detailed in reviews.

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Last updated 2026-08-10