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The Coffee Bean & Tea Leaf

Updated 2026-08-10 · 2,300 reviewed · 212 listed · Scored from 1,008 Google reviews · How we rank ›

4.2(1008) 71 composite score See reviews on Google ✓ Google-verified moderate
Bakery & Dessert CafeStudy & Laptop-Friendly CafeSpecialty CoffeeAesthetic / Instagrammable CafeBreakfast & Brunch Cafe
The Coffee Bean & Tea Leaf
Price
moderate
Services
Bakery & Dessert Cafe, Study & Laptop-Friendly Cafe, Specialty Coffee
Reviews
1008

What recent reviews say

Strong coffee and pastry quality, with several staff members earning specific praise for attentiveness. Atmosphere works well for both social visits and solo work. Major friction points are app-order delays (30 mins vs 5 mins at counter), restroom upkeep, and customization requests sometimes ignored or not fulfilled when picked up.

Praised for
  • friendly, knowledgeable staff (especially Cashier Firdaus, Angeline)
  • good coffee quality and food taste
  • pleasant, peaceful atmosphere and AC
  • suitable for work or relaxed hangout
Watch-outs
  • order customization not followed (cream, sweetness)
  • app orders significantly slower than counter pickup
  • out-of-stock items not communicated before arrival
  • restroom cleanliness neglected
  • inconsistent wait times and staff attentiveness
good-coffee-qualityfriendly-staffcozy-atmosphereslow-serviceinconsistent-qualityclean-restroom
Best for: Friends meeting for coffee or individuals needing a calm work space.
Think twice if: App orders have long wait times; book at counter for faster pickup and check stock before ordering to avoid disappointment.

Strengths

  • Named baristas and staff known for personalized recommendations
  • quality specialty coffee and pastries praised repeatedly
  • peaceful, AC-cooled space with flexible seating for work or social

Worth knowing

  • Cashier Firdaus praised for knowledge and beverage suggestions
  • Staff member Angeline noted for pleasant service
  • App orders average 30 mins pickup vs 5 mins counter orders
  • Pepperoni Bagel out-of-stock complaints (twice reported)
  • Restroom cleanliness flagged as neglected

What reviews say by service

Specialty Coffee
Quality consistently praised; named baristas suggest good recommendations.
Breakfast & Brunch Cafe
Food (toast, bagels, hazelnut ice blended) taste well, but stock availability and app-order timing issues frustrate.
Study & Laptop-Friendly Cafe
Benches and peaceful AC environment noted as suitable for work; staffing inconsistency during peak hours noted as drawback.
Bakery & Dessert Cafe
Desserts and baked goods (apple crumble, cakes) praised; customization requests not always honored.
Aesthetic / Instagrammable Cafe
Pleasant, peaceful ambiance and AC mentioned; aesthetic appeal implied but not explicitly highlighted in reviews.

How it compares

  • Rated 4.2 against a 4.42 average across the 59 breakfast & brunch cafe businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

How We Score
Star rating 47
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
516
4
300
3
97
2
29
1
66

Common questions

Is it faster to order at the counter or via the app?
Order at the counter. Recent reviews report counter orders ready in 5 minutes, while app orders take around 30 minutes.
Can I customize my coffee (sweetness, cream, etc.)?
Yes, but check your order before leaving. Several reviewers report customization requests not being followed on pickup.
Is there space to work or study here?
Yes. Benches are available, and reviewers describe the environment as peaceful with working AC, suitable for solo work or group hangouts.
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Last updated 2026-08-10